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Frequently Asked Questions

Resolve any questions you may have about our operations.

Required Documentation for Carrier Creation or Update in the System:

  1. Submit Client Registration Form V9
  2. Certificate of Chamber of Commerce — issued within the last 90 days
  3. RUT (Unique Tax Registry) — full document, issued within the last year
  4. Legal Representative’s National ID Card
  5. Ministry of Transportation Resolution

Click here to download the instructions

Recommendations for Proper Completion and Saving of the Registration Form:

  • Be sure to name each attached file according to the instructions on page 14 of the guide.
  • Do not submit more than one (1) document with the same name specified in the guide (Page 14).
  • None of the forms or attachments require notarization.
  • Do not print or scan the documents.
  • All documentation must be submitted in digital format, except for the Client Registration Form, which must be submitted in Excel format (.XLSM extension).
  • Do not make changes to the format structure.
  • If you have any questions or comments regarding your process, you may contact lmorelo@compas.com.co and/or servicioalcliente@compas.com.co
  • For COMPAS terminals and affiliates, the request must be sent to creacioncliente@compas.com.co

Mandatory Points to Keep in Mind:

  • Depending on the request, the email subject line must include one of the following keywords: Registration, Update, or Creation.
  • The form must be fully completed and digitally signed before being submitted in PDF format. Scanned or handwritten documents will not be accepted.
  • Documents must be submitted individually in digital format and named appropriately.

Recommendations for Proper Completion and Saving of the Registration Form:

If the user has been assigned a web account, please include the username, name, and national ID number of the staff member in the email to associate it in the system.

Option 1: Open the form in your web browser (Chrome, Internet Explorer, Mozilla), complete it entirely, sign it, select “Print” and save as PDF.

Option 2: Open the form using a PDF viewer (Adobe Acrobat), complete it entirely, sign it, select “Print,” and choose the PDFCreator printer option (this program must be installed on your computer).

For COMPAS terminals and their subsidiaries, the request must be sent to: creacioncliente@compas.com.co

Required Documentation for the Creation or Update of Importers/Exporters in the System:

  1. Submit Client Registration Form V9
  2. Certificate of Chamber of Commerce — issued within the last 90 days
  3. RUT (Unique Tax Registry) — full document, issued within the last year
  4. Legal Representative’s National ID Card
  5. Submit Special Power of Attorney Form

Click here to download the instructions

Recommendations for Proper Completion and Saving of the Registration Form:

  • Ensure each attached file is named according to the instructions provided on page 14 of the guide.
  • Do not submit more than one (1) document using the name indicated in the guide (Page 14).
  • None of the forms or attachments require notarization.
  • Do not print or scan any of the documents.
  • All documentation must be submitted in digital format, except for the Client Registration Form, which must be submitted in Excel format (.XLSM extension).
  • Do not alter the structure of the provided formats.
  • Do not use converters or external tools to complete the forms. All fields in the provided formats are editable.
  • For questions or comments about your process, you may contact lmorelo@compas.com.co and/or servicioalcliente@compas.com.co
  • For COMPAS terminals and their affiliates, requests must be sent to creacioncliente@compas.com.co

Mandatory Points to Keep in Mind:

  • Depending on the type of request, one of the following keywords must be included in the email subject line: Registration, Update, or Creation.
  • The form must be fully completed and digitally signed before being submitted in PDF format. Scanned or handwritten documents will not be accepted.
  • All documents must be submitted individually, in digital format, and named accordingly.

Required Documentation for the Creation or Update of Customs Agencies in the System:

  1. Submit Client Registration Form V9
  2. Certificate of Chamber of Commerce — issued within the last 90 days
  3. RUT (Unique Tax Registry) — complete document, issued within the last year
  4. Legal Representative’s National ID Card
  5. DIAN Resolution
  6. Proof of policy acceptance and/or guarantee evaluation issued by DIAN
  7. OEA Resolution (if applicable)

Click here to download the instructions

Recommendations for Proper Completion and Saving of the Registration Form:

  • Make sure each attached file is named according to the specifications outlined on page 14 of the guide
  • Do not send more than one (1) document using the name indicated on page 14
  • None of the forms or attachments require notarization
  • Do not print or scan the documents
  • All documentation must be submitted digitally, except the Client Registration Form, which must be sent in Excel format (.XLSM extension)
  • Do not modify the structure of the forms
  • Do not use converters or external tools to complete the forms — all fields are editable
  • For questions or comments regarding your process, contact lmorelo@compas.com.co and/or servicioalcliente@compas.com.co
  • For COMPAS terminals and subsidiaries, requests must be sent to creacioncliente@compas.com.co

Mandatory Points to Keep in Mind:

  • Depending on the request, the email subject line must include one of the following keywords: Registration, Update, or Creation.
  • The form must be fully completed and digitally signed before being submitted in PDF format — scanned or handwritten documents will not be accepted.
  • All documents must be submitted individually in digital format, and named according to the specified instruction.

Required Documentation for the Creation or Update of Shipping Agents in the System:

  1. Submit Client Registration Form V9
  2. Certificate of Chamber of Commerce — issued within the last 90 days
  3. RUT (Unique Tax Registry) — complete document, issued within the last year
  4. Legal Representative’s National ID Card
  5. Valid Commercial Operating License issued by DIMAR, authorized for each jurisdiction

Click here to download the instructions

Recommendations for Proper Completion and Saving of the Registration Form:

  • Ensure each attached file is named according to the specifications provided on page 14 of the instructions.
  • Do not submit more than one (1) document using the filename indicated on page 14.
  • None of the forms or attachments require notarization.
  • Do not print or scan the documents.
  • All documentation must be submitted digitally, except the Client Registration Form, which must be submitted in Excel format (.XLSM extension).
  • Do not modify the structure of the provided formats.
  • Do not use converters or third-party tools to complete the forms — all fields in the formats are editable.
  • For questions or comments regarding your process, contact lmorelo@compas.com.co and/or servicioalcliente@compas.com.co
  • For COMPAS terminals and subsidiaries, requests must be sent to creacioncliente@compas.com.co

Mandatory Points to Keep in Mind:

  • Depending on the nature of the request, the email subject line must include one of the following keywords: Registration, Update, or Creation.
  • The form must be fully completed and digitally signed before submission in PDF format. Scanned or handwritten documents will not be accepted.
  • All documents must be submitted digitally and individually, named as specified.

Required Documentation for the Creation or Update of Port Operators in the System:

Port Operators (Personnel, Equipment)

  1. Submit Client Registration Form V9
  2. Submit Client Registration Form V9
  3. Certificate of Chamber of Commerce — issued within the last 90 days
  4. RUT (Unique Tax Registry) — complete document, issued within the last year
  5. Legal Representative’s National ID Card
  6. Ministry of Labor authorization to work overtime (if applicable)
  7. Valid civil liability insurance policy as stipulated in the contract
  8. The policy must designate COMPAS as beneficiary (Company Name: COMPAS S.A / Tax ID: 800156044-6)
  9. Port Operator Registration issued by the Superintendence of Transportation

Port Operators (Shipchandlers)

  1. Submit Client Registration Form V9
  2. Certificate of Chamber of Commerce — issued within the last 90 days
  3. RUT (Unique Tax Registry) — complete document, issued within the last year
  4. Legal Representative’s National ID Card
  5. Valid commercial operating license issued by DIMAR, authorized for each jurisdiction
  6. Ministry of Labor authorization to work overtime (if applicable)
  7. Environmental License Resolution issued by the Competent Authority (if applicable)
  8. Valid civil liability insurance policy
  9. Insurance coverage must be equal to or greater than USD 150,000 for shipchandler activities. For fuel supply activities, coverage must be equal to or greater than USD 500,000.
  10. The policy must designate COMPAS as beneficiary (Company Name: COMPAS S.A / Tax ID: 800156044-6)
  11. Port Operator Registration issued by the Superintendence of Transportation

Click here to download the instructions

Recommendations for Proper Completion and Saving of the Registration Form:

  • Ensure each attached file is named according to the specifications outlined on page 14 of the instructions
  • Do not submit more than one (1) document using the filename indicated on page 14
  • None of the forms or attachments require notarization
  • Do not print or scan any documents
  • All documentation must be submitted digitally, except the Client Registration Form, which must be sent in Excel format (.XLSM extension)
  • Do not modify the structure of the provided formats
  • Do not use converters or external tools to complete the forms — all fields in the formats are editable
  • For questions or comments regarding your process, please contact lmorelo@compas.com.co and/or servicioalcliente@compas.com.co
  • PFor COMPAS terminals and subsidiaries, requests must be sent to creacioncliente@compas.com.co

Mandatory Points to Keep in Mind:

  • Depending on the nature of the request, the email subject line must include one of the following keywords: Registration, Update, or Creation
  • The form must be fully completed and digitally signed before submission in PDF format — scanned or handwritten documents will not be accepted
  • All documents must be submitted digitally and individually, named according to the instructions

Required Documentation for the Creation or Update of Free Trade Zones or Free Trade Zone Operating Users in the System:

  1. Submit Client Registration Form V9
  2. Certificate of Chamber of Commerce — issued within the last 90 days
  3. RUT (Unique Tax Registry) — complete document, issued within the last year
  4. Legal Representative’s National ID Card
  5. Valid Customs Mandate
  6. Qualification Act (only if registering as a Free Trade Zone Operating User)
  7. Constitution Act issued by MinCIT (only if registering as a Free Trade Zone)

Click here to download the instructions

Recommendations for Proper Completion and Saving of the Registration Form:

  • Ensure each attached file is named according to the instructions provided on page 14 of the guide
  • Do not submit more than one (1) document with the filename specified on page 14
  • None of the forms or attachments require notarization
  • Do not print or scan any documents
  • All documentation must be submitted in digital format, except for the Client Registration Form, which must be submitted in Excel format (.XLSM extension)
  • Do not modify the structure of the provided formats
  • Do not use converters or external tools to complete the forms — all fields are editable
  • For questions or comments regarding your process, contact lmorelo@compas.com.co and/or servicioalcliente@compas.com.co
  • For COMPAS terminals and subsidiaries, requests must be sent to creacioncliente@compas.com.co

Mandatory Points to Keep in Mind:

  • Depending on the type of request, the email subject line must include one of the following keywords: Registration, Update, or Creation
  • The form must be fully completed and digitally signed before being submitted in PDF format — scanned or handwritten documents will not be accepted
  • All documents must be submitted individually in digital format and named appropriately

Required Documentation for the Creation or Update of Natural Persons in the System:

  1. Submit Client Registration Form V9
  2. Certificate of Chamber of Commerce — issued within the last 90 days
  3. RUT (Unique Tax Registry) — complete document, issued within the last year
  4. Legal Representative’s National ID Card
  5. Submit Special Power of Attorney Form (if applicable)

Click here to download the instructions

Recommendations for Proper Completion and Saving of the Registration Form:

  • Name each attached file according to the specifications provided on page 14 of the instructions.
  • Do not send more than one (1) document using the filename indicated on page 14.
  • None of the forms or attachments require notarization.
  • Do not print or scan any documents.
  • All documentation must be submitted in digital format, except for the Client Registration Form, which must be sent in Excel format (.XLSM extension)
  • Do not modify the structure of the provided formats.
  • Do not use converters or third-party tools to complete the forms — all fields in the formats are editable.
  • For questions or comments regarding your process, contact lmorelo@compas.com.co and/or servicioalcliente@compas.com.co
  • For COMPAS terminals and subsidiaries, requests must be sent to creacioncliente@compas.com.co

Mandatory Points to Keep in Mind:

  • Depending on the nature of the request, the email subject line must include one of the following keywords: Registration, Update, or Creation.
  • The form must be fully completed and digitally signed before submission in PDF format — scanned or handwritten documents will not be accepted.
  • All documents must be submitted individually in digital format and named appropriately.

Required Documentation for Access to COMPAS Facilities:

  1. Include the following details in the body of the email:
    • ID Number
    • Full Name
    • Job Title
    • Task to be performed
    • Date of entry
  2. Submit the current payment statement for comprehensive social security contributions (including Occupational Risk, Health, and Pension).
  3. Complete the COMPAS corporate induction via the virtual platform and send the induction certificate. If induction has not been completed, send an email specifying:
    • Identification number
    • Full name
    • Job title
    • Email address of personnel requiring access credentials
  4. The individual must carry a company-issued photo ID badge.
  5. Personal Protective Equipment (PPE) is required and must include: Gloves, Face mask, Particulate respirator, Safety goggles, Safety boots, Hard hat, Long-sleeved shirt, Reflective vest with company identification, Any additional protection needed for the task.

Designated email addresses for submitting access requests:

All requirements must be sent in a single email. Complying with these conditions will help prevent delays in the personnel entry process.

For general cargo and bulk shipments, please send the supporting documentation via email to the following terminals:

*Required supporting documents include:

  • Reservation Letter
  • Shipment Authorization Request (SAE)
  • Selectivity Notice
  • Transfer Manifest
  • Import Declaration with Release
  • Copy of released Bill of Lading (BL)
  • Cargo Movement Form

For containerized cargo, please refer to the guidelines available at the following link:
https://www.compas.com.co/es/terminales/Cartagena/comunicados-formatos-instructivos

Submit the Cargo Entry Request (SIC) and a Shipment Authorization Request (SAE) to the following email addresses according to the corresponding terminal:

Submit the Shipment Authorization Request (SAE) and COMPAS service invoices to the following email addresses, according to the corresponding terminal:

Submit the Import Declaration with Release Clearance, Inspection Report (for physical releases), released Bill of Lading (BL), and service invoices issued by COMPAS , to the following email addresses, according to the corresponding terminal:

Submit the Transit Declaration, released Bill of Lading (BL), and COMPAS service invoices to the following email addresses according to the corresponding terminal:

Submit the Transfer Letter for another warehouse / introduction to a free trade zone, released Bill of Lading (BL), COMPAS service invoices, and shipping manifest to the following email addresses, according to the corresponding terminal:

Submit a photocopy of DIAN-authorized delivery acts, released Bill of Lading (BL), and COMPAS service invoices to the following email addresses, according to the corresponding terminal:

Invoices may be requested by visiting the billing windows and presenting either a photocopy of the Bill of Lading (B/L), the SIC form, or the Service Request Form.

* For COMPAS Barranquilla, requests must be made via email to: cbarboza@compas.com.co

Request the creation of your username and password by emailing: creacioncliente@compas.com.co

Requirements for system registration:

1. A formal letter on company letterhead, signed by the legal representative, including:

  • Full name
  • Identification number
  • Email address
  • Mobile phone number
  • Company name (legal entity)
  • Tax ID (NIT)

2. Copy of the national ID card of the employee who will be assigned the user credentials.

If the company already has an assigned web user, the email should also indicate:

  • Existing username
  • Full name of the employee
  • Employee’s ID number

This allows COMPAS to associate the new user profile within their system.

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